At the time of writing it costs an additional £8 per month on top of your existing Virgin Media bill. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. Pod will need reactivating on the New Hub - on your account so. I use Ubiquiti/Unifi ones. QuickStart, set up and connections. Tap Start the scan. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. The pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a month. Wifi is set up and working but the pods have failed to connect. Then Start the scan again. Recycle or return your kit. The SSID must be password protected. Download the Virgin Media Connect App to your device. We’re so confident in this technology that we’ve launched. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. They are free on Volt, 1GB or Oomph bundles. Virgin Media Price Guides. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. on 11-07-2023 18:26. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The home scan feature will guide you from room. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Each pod, powered by. on 13-03-2023 22:30. 1 ACCEPTED SOLUTION. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. com#gig1 #wifi6 #rou. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . on 26-07-2022 12:43. My current setup consists of 1gb Hub 4 and 3 wi-if pods. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. From there, the setup is nice and simple. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Disable WiFi - Netgear. on 24-03-2023 10:40. 1. . Then told no and ordered again, then received email to saying wifi extenters starter pack. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Excludes broadband faults and broadband network outages. Wait 2 mintues for Scan. Then Start the scan again. 8K subscribers. Very Insightful Person. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. I have thought about this, been looking at the eero mesh and extender. Forum; Apps. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Pods are not automatically sent out to users. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. TV. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The pods can only be sent out one at a time too. If you have a WiFi booster please follow the next steps to get set up. Some customers will get this “ at no extra cost “. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Solved: Hi folks looking for a little help from someone in the know. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Options. If you haven't changed these, then your devices may automatically reconnect. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. Likewise, if you use a third-party router it will not work because the Pods are. The SSID must be password protected. You can only have a maximum of 3 Pods. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Please can you try the below steps usng the Connect the app:-. So does pluhing in the WiFi - 5173473. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. The home scan feature will guide you from room. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 0c9821507a37ee02. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. He said he will request this but I haven't heard anything about this which was 2 weeks ago. While connect to WiFi, Tap I’m ready. We recommend using a Cat6 Ethernet cable for the best experience. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. •Channel Optimisation must be left on. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Available with M50 broadband or faster. Smart WiFi Pods. 1 ACCEPTED SOLUTION. The best way to get a pod order is download the Virgin Connect app, from here do a scan. On our wavelength. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Boosters use the electrical mains circuit in your home to. At least 30Mbps download speeds in every room or £100 one-off credit. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. TV on the go. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. I'm using one of the new wifi pods in the kitchen and have connected my TV to it via ethernet cable. Apparently they are ‘keeping an eye’ on my line. Networking and WiFi. css"> <iframe aria-hidden="true" title="GTM" src=". Tap Start the scanHow to perform the scan and order the wifi pods when using the Connect app. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. As a Volt customer with Virgin Media and O2 mobile, I understand these are free of charge, and I. Options. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking. You need to use the Connect app. Turn your TV on and get connected. This will include creating a new network name and password for the pod. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. Hi Ryan4922 . Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Welcome to Virgin Media’s help and support page. PP01-VM - This is a rebadged Plume PowerPod. 0c9821507a37ee02. SpeedFactory reset your hub and try it again. Hi, I received my new Hub5 yesterday and have the same issues, 3 pods are now not working. . The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The free update further develops Virgin Media Wi-Fi execution by empowering the switch to advance its association and offer the sign. Up to 3 WiFi Pods if needed. Simply a matter of coverage, and needs the mesh type solution to map around the house. . You can even reboot your Hub from the comfort of your sofa. Up to 3 WiFi Pods if needed. <link rel="stylesheet" href="/support/help/check-services/styles. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. Connect the power cable to the back of your pod. As has been advised in this thread, along with the link provided earlier with more details, at the moment the Wi-Fi Pods are not compatible with the Hub 5. 12 January 2021. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. 01-04-2023 01:12 - edited 01-04-2023 01:46. 4Ghz and 5Ghz but with the SAME SSID and Smart WiFi turn on. At least 30Mbps download speeds in every room or £100 one-off credit. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. You can't use the TP Link plugs with the VM pods. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. The Passphrases of the SSIDs must match. If that doesn’t do the job, we’ll send you up to a total of 3. However it will be chargeable if your on a lower tariff. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. It then enables them to create the ultimate surfing conditions for your home network. Then Start the scan again. Available with M50 broadband or faster. ” Also, ”A third WiFi pod can only be installed by a technician after reviewing the in-home setup and is included at no extra cost as. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. See more. They are free if you are on the Gig1. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. It won't allow the connection if you're on a Guest network, VPN or Mobile data. Jow can I check if I'm getting kne. ago. in QuickStart, set up and connections 9. The hub is positioned in front room, with the Wi-Fi pod upstairs. Disconnect your old Hub. You can place it in a mains socket anywhere in your proeprty. HomePass is available for an annual charge of £99 and comes with one SuperPod as. . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. on 02-06-2023 09:00. To set them up, you just plug the pod into any regular wall outlet in your home. Your online account, will give you access to your bills,. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. <link rel="stylesheet" href="/support/help/check-services/styles. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. £8p/m extra or included with Gig1 or Volt. Current package Volt M350. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. on 25-09-2023 17:10. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. He swapped out my Hub4 for a Hub5 and it's all working. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Note the Pods should be beside the Hub to initially pair, once. WiFi hotspots. I believe you need to complete the scan using the Connect app and if any 'deadspots' are detected the app will let you order the pods, which may help. I've been trying to get a pod to cover the dead areas of the house for some time. 3 weeks ago. I have. For those who live in. (note: the coaxial cable will need to be unscrewed). Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. - Not all support team members are aware of this information when providing assistance. 2. Complaints. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. When I rebooted the router things improved. The best way to get perfect connectivity in the "garden shed" is to run external grade Cat6a ethernet cable from one of the Hub ports out and down to the shed and lust plug a wireless access point on the other end of the cable - job done - for £30-40. Further exclusions & legal stuff apply. 1 Kudo. Speed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0c9821507a37ee02. View All (20)How long will the QuickStart installation take me? WiFi Hub - 30 mins. Find the best deal for you with average speeds of up to 1130Mbps. Available with M50 broadband or faster. Tap Order a WiFi Booster if an option. I have ordered some new virgin/plume WiFi 6 pods which are due to arrive this week which will boost that up to around 850mbps from the independent reviews I've seen. Hi there, I'm having an issue with my new WiFi pods. Tap Add a room, Tap the room you're in. If you do need further assistance regarding the pods, please do reach out to us here. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Tap Optimise WiFi now if an option. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. My Virgin Media App. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. This pod plugs into a power socket and listens for WiFi signals from the hub. Options. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed. It is a Mesh system. How do I order the Wi-Fi pods? - Virgin Media Community - 5123613. Available with M50 broadband or faster. - Wi-Fi extender pods are currently. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. . To run the scan, simply connect to your. <link rel="stylesheet" href="/support/help/check-services/styles. ), the quieter the radio & the poorer the WiFi. 1 ACCEPTED SOLUTION. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. If you're a total technophobe then the pods are easiest because VM have to set. Colleague reckons a new hub upgrade - 5388444. Turn Off Old WiFi Opens in new window. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. a WiFi Pod will be sent in the post and doesn’t require an engineer visit to set up. There is no Wi-Fi detectable at all in two device locations. Virgin Phone Switchover. Online Security and Safety. 1 ACCEPTED SOLUTION. uk) A tiny white LED flashes to let you know the device is setting itself up and. While connect to WiFi, Tap I’m ready. Gaming Support. High up (8ft) not any. 0 Kudos. Optimisation complete, Tap Rescan room, Tap Start Scan. If you have wired boosters, you can skip to step 2. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. •The SSIDs must be the same and broadcast enabled. Re: Wi-Fi pods never arrive. 12. . Let us know if you need any further. Or you may be quicker than average! You won’t be involved the whole time. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. on 11-07-2023 21:26. How would I go about connecting the current 3 pods to the new Hub 5? There doesn’t seem to be any setup guides online, or the connect app; there was a question raised on this forum but the OP didn’t seem to respond back to the VM technician. Thank you. Start the Scan (do this in every room) Scan complete. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. 1 ACCEPTED SOLUTION. Any help would be much appreciated. QuickStart, set up and connections. Networking and WiFi. I managed to get a live chat yesterday. If you want to split out your WiFi networks again, that’s really easy too. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. TV. SpeedOptions. 5. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Excludes broadband faults and broadband network outages. 0c9821507a37ee02. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. css"> <iframe aria-hidden="true" title="GTM" src=". Compare our best broadband deals in your area in seconds with free set up. 10 REPLIES. £8p/m extra or included with Gig1 or Volt. Options. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. See where this Helpful Answer was posted. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. How do I turn off the parallel network? Disable Wi-Fi - ASUS. Connect your pod to your router using an Ethernet cable. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. Posting on behalf of my farther who is desperately trying to order 3 wifi booster pods of which he is entitled to with his new upgraded virgin package. Our old WiFi Boosters can help you tackle WiFi coverage problems. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. If you do want to invest in better equipment, you would need to get either a…. Welcome to the community and thanks for taking the time to post here on the forums. on 25-12-2022 11:13. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. If the pods are flashing blue or green they are never going to work again. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. I managed to get a live chat. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Manage Your Account. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayWe would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Options. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. Account - Cable. PP01-VM (V1. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. This is a great question! The pods need to allow Ethernet Backhaul to be useful to those with Ethernet networks around the home. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. on 26-07-2022 12:43. WiFi hotspots. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Options. Options. 2. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. Options. How to set up the Pods. They’re coded to your router when you order them from Virgin. Networking and WiFi. The best way to get a pod order is download the Virgin Connect app, from here do a scan. The home scan feature will guide you from room to room to. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Email. It will now give you £100 in credit if you cannot get minimum download speeds of 30-meg in each. Tap Start the scan. - The 5x hub is connected via optical cable, not coaxial. Browse. It will identify the blackspots and allow you to order one Pod to start with. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Intelligent WiFi Plus from Virgin Media combines a suite of new, automatically deployed features on its Hub 3 and Hub 4 routers with brand new Intelligent WiFi Pods that help to extend WiFi reach and speeds throughout the home. Then Start the scan again. Clicking the link to order brings me to a page to change my package, paying an extra £8pm. Got a WiFi Booster? 2. I have just upgraded to Hub 5 from Hub 3. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. V6. To. To verify click here. Virgin TV 360. Account - Cable. V6.